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FAQ

What is SVG?

SVG stands for Scalable Vector Graphic for the standard file type that most cutting machines use. It can be resized without getting pixelated.

How many files there?

With membership you will have access and download to 3,100+ files to use on your favorite machine. New files are released every day.

When will I receive my files?

Immediately after you complete your purchase, you will have full access instantly. You can access the bonus item in the member area.

Is my personal information secure?

Of course! We use Paypal to process our payments securely, and we will never share your contact information with anyone for any reason.

Are there any hidden fees?

Everything mentioned is included—no hidden fees.

What happens if my membership expired?

You can still use the files for personal only. Please note, you have to stay a premium member to continue using the files commercially.

How do I contact support?

Monthly and Yearly premium membership include priority support. Feel free to contact us here.

Do you offer refunds?

Yes! If you are unhappy with the files, you can request a refund. Please read the refund policy here.